Being the operator of this website, Ritex GmbH, Gustav-Winkler-Straße 50, 33699 Bielefeld (hereinafter “we”) are the data controller in charge of processing personal data of any users of such website. You can find our contact details in the imprint of the website, while the contacts for questions concerning the processing of your personal data are provided directly in this Privacy Statement.
We are strongly committed to protecting your privacy and your private and personal data. We collect, save, and use your personal data strictly in accordance with the provisions of this Privacy Statement and the applicable data protection provisions, including without limitation the European General Data Protection Regulation (GDPR) and national data protection provisions.
With this Privacy Statement, we wish to inform you to what extent and for what purpose your personal data is processed in connection with the use of our website.
Personal data is all information about an identified or identifiable individual. This includes information about your identity such as your name, your e-mail address, or your postal address. Any information that cannot be directly linked to your identity (e.g. statistical details such as the number of users of the website) is, however, not considered to be personal data.
You can essentially use our website without disclosing your identity and without providing any personal data. In that case, we will merely collect general information about your visit to our website. However, some of the services offered require you to provide certain personal data. As a rule, we will process such data only for purposes connected with the use of this website, including without limitation for the provision of the desired information. Whenever personal data is collected, you are only required to provide the data that is absolutely essential. Also, you may be asked to provide additional details, which is optional information provided voluntarily. We let you know in each case whether the input fields are for mandatory or optional details. More specific details are provided in the relevant section of this Privacy Statement.
There is no automated decision-making on the basis of your personal data in connection with the use of our website.
Processing personal data
We store the information provided by you on protected dedicated servers located within the European Union. Technical and organisational measures are taken to protect such servers against loss, destruction, access, modification, or dissemination of your data by unauthorized persons.
Access to your data will be permitted only to a limited number of persons in charge of the technical, commercial, or editorial support of the servers. Notwithstanding regular controls, full protection against all risks cannot be provided.
Your personal data is transmitted over the Internet in encrypted form. We use SSL (Secure Socket Layer) encryption for transmission of data.
Disclosure of personal data to third parties
As a rule, we use your personal information exclusively for providing the services that you have requested from us. Insofar as we use external service providers in performing the service requested, such external service providers will also access the data exclusively for the purpose of performing the service. By taking the necessary technical and organisational measures we ensure compliance with data protection policies and we demand the same of our external partners.
Moreover, we will not disclose the data to any third parties, including without limitation for advertising purposes, without your express consent. We will disclose your personal data only if you have given your consent to disclosure of the data or insofar as we are entitled or obligated to do so under legal provisions and/or administrative or judicial orders. This may include, without being limited to, giving information for purposes of criminal prosecution, in order to avert danger, or in order to enforce intellectual property rights.
If we transfer your personal data ourselves or through service providers to countries outside the European Union, we comply with the special provisions of Article 44 et seq. of the GDPR for this purpose and also oblige our service providers to comply with these regulations. We will therefore only transfer your data to countries outside the European Union subject to the level of protection guaranteed by the GDPR. This level of protection is ensured in particular by an adequacy decision of the EU Commission or by appropriate safeguards pursuant to Article 46 of the GDPR.
Legal basis of data processing
Insofar as we obtain your consent to processing your personal data, Article 6(1)(a) of the GDPR constitutes the legal basis for such data processing.
Insofar as we process your personal data because processing is necessary for the performance of a contract or is necessary under a quasi-contractual relationship with you, the lawfulness of data processing is based on Article 6(1)(b) of the GDPR.
Insofar as we process your personal data because processing is necessary for compliance with a legal obligation, the lawfulness of data processing is based on Article 6(1)(c) of the GDPR.
Furthermore, Article 6(1)(f) of the GDPR may constitute the legal basis for data processing, if processing of your personal data is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by your interests or your fundamental rights and freedoms which require protection of personal data.
Throughout this Privacy Statement, we refer to the legal basis on which we process your personal data.
Deletion of data and duration of storage
We invariably delete or block any personal data provided by you as soon as the purpose of storage of such data has ceased to apply. However, we may continue to store your personal data beyond that, if such storage is governed by legal provisions to which we are subject, including without limitation the legal obligation to retain business records and documentation. In such a case, we will delete or block the personal data after the prescribed period of time has expired.
Use of our website
Informationen relating to your computer
Every time you access our website, we will collect the following information relating to your computer, regardless of whether or not you have registered: the IP address of your computer, the inquiry of your web browser, and the time stamp of that inquiry. In addition, the status and the amount of data transmitted in the course of the inquiry are collected. We also collect product and version information about the web browser used and the operating system of the computer. Furthermore, we record the website from which our own website has been accessed. The IP address of your computer is stored only for the duration of your use of our website; afterwards, it is deleted or anonymised by truncation. The remaining data is stored for a limited period of time.
We use this data to operate the website, more specifically for troubleshooting, or in order to assess the degree of utilisation of the website, or to carry out adjustments or improvements thereof. Such purposes also constitute our legitimate interest in data processing in accordance with Article 6(1)(f) of the GDPR.
Cookies enable us recognise your computer and make any default settings immediately available. The cookies we use are - as far as possible - so-called session cookies, which are automatically deleted at the end of the browser session. Occasionally, cookies with a longer storage period can also be used so that your settings and preferences can also be taken into account the next time you visit our online offering.
Most web browsers are set to accept cookies by default. However, you can disable the storage of cookies or set up your web browser to inform you when you receive a cookie. It is also possible to manually delete stored cookies in the browser settings. Please note that your use of our website may be limited or restricted if you refuse to save cookies or delete necessary cookies.
The legal basis for the use of necessary cookies is our legitimate interest in the proper provision of our online offer within the meaning of Article 6(1)(f) of the GDPR and - insofar as contracts are concluded or fulfilled via our online offer - the fulfillment of the contract within the meaning of Article 6(1)(b) of the GDPR.
Integration of third-party services
For some functions in our online offer, we use services from third-party providers. The corresponding services are mainly optional functions that must be explicitly selected or used by you. We have concluded contractual agreements with the respective providers for the provision or integration of their services and, within the scope of our possibilities, we are committed to ensuring that the third-party providers also provide transparent information about the scope of the processing of personal data and comply with the provisions of data protection law.
For our online offer, we use the cookie consent technology of Cookiebot. This offer comes from the provider Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark.
Cookiebot uses so-called cookies. When you access our online offer, a cookie is stored in your browser, in which your consent to the setting of certain cookies is recorded. The data processing is carried out in order to obtain your consent to the storage of certain cookies and in order to fulfill our existing obligations to provide evidence in this respect, Article 7(1) of the GDPR.
The data, in particular your IP address and your consent status, are stored as long as they are necessary for the purpose of the data processing. You can also delete the cookie yourself in your browser. Mandatory legal retention periods remain unaffected.
Cookiebot is used to obtain the legally required consent for the use of certain cookies. The legal basis is therefore Article 6(1)(c) of the GDPR.
On our website, we use the open-source software Matomo (previously known as Piwik) for statistical evaluation of usage. Matomo is a web analytics service. The data collected by Matomo is stored in a data base for purposes of use analytics, which serves to optimise our website. The data collected are: truncated IP address, time, website accessed, website from which you came to our own website (“referrer”), browser used, duration of your access of our website, and frequency of visits.
The evaluations created with the help of Matomo are fully anonymised and do not allow any identification of individual users. The data stored with the help of Matomo are not linked with other data sources nor disclosed to third parties.
The legal basis for this data processing is your consent in accordance with Article 6(1)(a) of the GDPR. You may at any time revoke your consent with future effect.
An important note: If you delete your cookies, your opt-out cookie will also be deleted and you will be tracked by Matomo again. In that case, you will have to object again to be excluded from web analytics.
Retargeting and remarketing
Retargeting and remarketing are technologies which allow displaying customised advertising to visitors of a certain website even after they have left that website. For this purpose, a service provider needs to recognise Internet users beyond the scope of its own website, using cookies created by the service provider. In addition, the user’s previous usage behaviour is taken into consideration. For example, if a user looks at certain products, these or similar products may later be displayed as advertisements on other websites. This is personalised advertising which is customised to the requirements of the relevant user. Personalised advertising does not require identification of the user beyond such recognition. Therefore, we do not combine data used for retargeting and/or remarketing with other data.
We use such technologies to place advertisements on the Internet. We use the services of third party service providers for placement of advertisements. Among other things, we use Google services which allow the automatic display of products that may be interesting for Internet users. This function is implemented by cookies. It cannot be ruled out that data will be transferred to Google in the USA in the course of this process and that US security authorities will gain access to the corresponding data.
The legal basis for data processing is your consent according to Article 6(1)(a) of the GDPR. You can revoke your consent at any time with effect for the future.
Use of Google fonts
For our online offer, Google fonts are used as external fonts. The service comes from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (hereinafter “Google”) and is made freely available by Google. The Google Fonts were integrated by us locally on our own server. This ensures that no personal data is transferred to Google due to the integration of the Google Fonts.
The legal basis for the integration of the web fonts is Article 6(1)(f) of the GDPR; our legitimate interest is the optimization of our online offer.
Use of YouTube
Our website contains videos for which we use a plugin from the Google-run site YouTube (“YouTube”). The operator of the service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (“Google”).
We use the YouTube service in extended data protection mode to protect your privacy as much as possible. If you call up a web page from our online offer on which a YouTube video is embedded, Google initially only receives the information necessary for linking it, and no cookies are set for usage analysis. Only when you play the embedded video does Google receive further information; in the process, Google may also set cookies to analyze your user behavior. When you play the video, Google's YouTube servers are told, for example, which page of our online offering you are using to play the video.
If you are logged in to your YouTube account at that time, you allow YouTube to directly associate your browsing behaviour with your personal profile. We therefore recommend that you only play embedded YouTube videos if you agree to the associated data processing by Google. You can prevent the data allocation to your Google profile by logging out of your YouTube account first. For further information on the handling of user data please refer to the Google privacy statement at https://policies.google.com/privacy?hl=en which also applies to YouTube.
We use YouTube so that we can show you videos and thus better inform you about us and our services. The legal basis for the integration of the videos is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR; the playing of the videos and the associated further data processing, however, only take place on the basis of your consent within the meaning of Article 6(1)(a) of the GDPR.
Communication with us
There are various ways of contacting us, including but not limited to the contact form on our website. In addition, we will be happy to inform you regularly by e-mailing you our newsletter.
If you wish to use the contact form of our website, we will collect the personal data that you provide in the contact form, including but not limited to your name and e-mail address. In addition, we record the IP address and the date and time of the enquiry. We process any data transmitted through the contact form exclusively for the purpose of answering your enquiry or reacting to your concern.
It is up to you to decide what information you provide in the contact form. In accordance with Article 6(1)(a) of the GDPR, your consent constitutes the legal basis for processing your data.
After the matter has been dealt with, the data is stored for some time in case you have any further questions. Without prejudice to the relevant legal retention periods, you may request deletion of the data at any time, otherwise the data will be deleted once the matter has been conclusively dealt with.
If you subscribe to our newsletter, we will use your e-mail address for advertising purposes of our own until you unsubscribe from the newsletter. We will regularly send you information by e-mail on current topics as well as e-mails informing you of special occasions such as special offers. Such e-mails may be personalized and individualized on the basis of information we have about you.
Unless you have given us your consent in writing, we use the so-called double opt-in procedure for subscription to our newsletter, i.e. we will send you our newsletter by e-mail only once you have expressly confirmed that you want us to activate transmission of the newsletter. We will then send you a notification e-mail and ask you to confirm, by clicking on one of the links contained in that e-mail, that you wish to receive our newsletter.
If you have explicitly subscribed to our newsletter, your consent constitutes the legal basis for processing of your data in accordance with Article 6(1)(a) of the GDPR. Under the applicable legal provisions, we may send you our newsletter without having obtained your express consent based on the fact that you have ordered certain goods or services from us and we have therefore received your e-mail address and you have not objected to receiving information from us by e-mail. In this case, our legitimate interest in direct mailing constitutes the legal basis in accordance with Article 6(1)(f) of the GDPR.
If you do no longer wish to receive our newsletters, you can revoke your consent at any time with effect for the future and/or object to receiving the newsletter without incurring any costs other than the transmission costs in accordance with the basic tariffs. Simply use the unsubscribe link contained in every newsletter or send a message to us or our data controller.
We offer sweepstakes from time to time via our online offer or via other channels. In each case, you can register for participation in the competition on a voluntary basis; where applicable, the solution of tasks or submission of entries may be a prerequisite for participation. As part of the participation, you must provide contact information, which will be used by us solely for the purpose of processing the sweepstakes. A combination of the data from the sweepstake with other data will not take place - unless otherwise regulated in the specific case; the participation in the sweepstakes and the chances of winning are independent of other factors, such as the purchase of goods or the granting of an optional consent to receive advertising.
After completion of the competition, your data will be stored for a period of six months unless you request earlier deletion of the data. The temporary storage serves to allow possible examination of inquiries and complaints. Subsequently, all participant data will be deleted. The deletion does not include data that is stored for a longer period of time due to an explicit agreement with the respective participant. This may include, for example, details of the winner. You are not obliged to make such arrangements with us. Irrespective of a corresponding agreement, the publication of participant data in anonymized form (Max M. from M.) is permitted.
The legal basis for data processing is Article 6(1)(a) of the GDPR (consent in the context of participation in the competition) or Article 6(1)(b) of the GDPR (implementation of the competition).
Our website contains links to the social networks Facebook and Instagram, and the short message service Twitter. The links are identified by the logo of their relevant providers.
Clicking on a link opens the relevant social media web pages; this Privacy Statement does not apply to such web pages. For further details on the provisions applicable on such web pages please refer to the relevant privacy statements of each of the providers; you can find them at:
No personal information is forwarded to the relevant providers before clicking on the links. Calling up the linked website also constitutes the basis for data processing by the relevant website provider. The same technology is used to share content via Facebook or Twitter (Share).
For our use of the social media channels Facebook and Instagram, the following information on the associated processing of your personal data also applies.
Facebook fan page
In addition to our own online offer, we also operate a fan page on the social network Facebook. Via the fan page we distribute information about our activities and offer a channel for communication.
Delimitation of responsibility
Within the scope of the possibilities provided by Facebook, we try to ensure the protection of your privacy and your private data. Insofar as your personal data is processed by us in connection with your visit to the Fanpage, the explanations in this data protection declaration apply without restriction. Due to the integration of the Fanpage into the Facebook offer, it should also be noted that personal data is processed by Facebook at the same time. We have no influence on the data processing by Facebook; in particular, Facebook does not act as a processor for us under our responsibility. For data processing by Facebook, the guidelines of Facebook apply - at least according to Facebook - which can be found at de-de.facebook.com/policy.php.
From a data protection perspective, it can be assumed that Facebook and we are jointly responsible for the operation of the fan page and the evaluation of user data when visiting the fan page. In accordance with the requirements of data protection law, we have reached an internal agreement with Facebook on the delimitation of responsibility. This is a standard agreement provided by Facebook. This can be viewed at https://www.facebook.com/legal/controller_addendum.
Facebook offers the operators of fan pages the possibility of obtaining an overview of the use of the fan page and its users via the Page Insights functions. Via Page Insights, mainly statistical data can be accessed and evaluated. We use the data from Page Insights to make the Fanpage as attractive and efficient as possible. For this purpose, Facebook provides us with data that Facebook itself has generated.
The legal basis for the data processing is our legitimate interest according to Article 6(1)(f) of the GDPR. Our legitimate interest lies in the optimization of our Facebook presence.
We use Facebook Business Manager to manage our social media pages. This management platform is provided by Facebook. This tool is used to establish an authorization concept as part of the management of a fan page. Via the tool, it is also possible to view the success of any advertising campaigns or similar activities as part of an analysis. As part of this technical process, it is possible that data will be transferred to Facebook on servers in the USA. It cannot be ruled out that US security authorities may gain access to this data.
The legal basis for data processing is our legitimate interest according to Article 6(1)(f) of the GDPR. Our legitimate interest lies in the management and optimization of our Facebook presence.
Facebook offers users who are registered with Facebook the possibility of direct communication via Facebook Messenger. If you contact us via Messenger, the transmitted data will be stored and used by us solely for the purpose of responding to your inquiry. The legal basis for the processing of your data is your consent within the meaning of Article 6(1)(a) of the GDPR and our legitimate interest within the meaning of Article 6(1)(f) of the GDPR. Our legitimate interest lies in the recording and processing of customer inquiries, in the evaluation of customer inquiries, as well as in abuse control.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For your personal data, this is the case when the respective conversation has ended. For us, the conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified. The user has the option to revoke his consent to the processing of personal data at any time; in this case, the data will be deleted immediately if there is no basis for further storage.
Further information about Facebook
In addition to our own online offer and our Facebook fan page, we also operate an account on the social network Instagram. Via the Instagram account, we also provide information about our activities and offer a channel for communication. The social network Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter: "Facebook").
Responsibility for data protection
Within the scope of the possibilities provided by Facebook, we try to ensure the protection of your privacy and your private data. Insofar as your personal data is processed by us in connection with your visit to the Instagram account, the explanations in this data protection declaration apply without restriction. Due to the integration of the account into the Facebook offer, it should also be noted that personal data is processed by Facebook at the same time. We have no influence on the data processing by Facebook; in particular, Facebook does not act as a processor for us under our responsibility. For data processing by Facebook, the Facebook guidelines apply - at least according to Facebook - which can be found at https://help.instagram.com/155833707900388.
In terms of data protection law, two separate responsibilities – Facebook’s on the one hand, and ours on the other – for the operation of the account on Instagram and the associated communication and evaluation options are to be assumed. Insofar as your personal data is processed by us in connection with your visit to our Instagram presence, and insofar as we alone decide on the purposes and means of this data processing, we are responsible for this data processing. This is usually the case if you communicate directly with us via the "Instagram Direct Messaging" function and thereby transmit your data to us. Insofar as your personal data is processed by Facebook, and Facebook alone decides on the purposes and means of data processing, Facebook alone is responsible for this data processing. This applies in particular to the evaluation of user behavior by Facebook for its own purposes.
Facebook offers Instagram account operators the option of obtaining an overview of the use of the account and its users via the "Instagram Insights" function. Via Instagram Insights, mainly statistical data can be accessed and evaluated. We use the data from Instagram Insights to make the Instagram account as attractive and efficient as possible. For this purpose, Facebook provides us with data that Facebook itself has generated on its own responsibility. The data we receive from Facebook is mostly anonymized data and statistics. Insofar as we receive personal data in this context, we are responsible for our own further processing of this data to evaluate the use of our Instagram account.
The legal basis for the data processing is our legitimate interest according to Article 6(1)(f) of the GDPR. Our legitimate interest lies in the optimization of our Instagram presence.
On Instagram, you have the option of communicating directly with us via the "Instagram Direct Messaging" function. If you contact us via the Instagram Direct Messaging function, the transmitted data will be stored and used by us exclusively for the purpose of responding to your inquiry. The legal basis for the processing of your data is your consent within the meaning of Article 6(1)(a) of the GDPR and our legitimate interest within the meaning of Article 6(1)(f) of the GDPR. Our legitimate interest lies in the recording and processing of customer inquiries, in the evaluation of customer inquiries, and in abuse control.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For your personal data, this is the case when the respective conversation has ended. For us, the conversation is ended when it can be inferred from the circumstances that the facts concerned have been conclusively clarified. You have the option to revoke your consent to the processing of personal data at any time; in this case, the data will be deleted by us immediately if there is no basis for further storage.
Further information on Instagram
Your rights; contact
We are strongly committed to explaining how we process personal data and to inform you about your rights as transparently as possible. If you want more detailed information or wish to exercise your rights, you can contact us at any time so that we can take care of your concerns.
Rights of persons concerned
You have extensive rights with respect to the processing of your personal data. First of all, you have an extensive right to information and under certain circumstances may demand correction and/or deletion or blocking of your personal data. You can also demand restriction of processing and you have a right of objection. You also have a right to data portability with a view to personal data that you have transmitted to us.
If you wish to assert any of your rights and/or want more detailed information concerning your rights, please contact our customer service. Alternatively, you may contact our data protection officer.
Revocation of consent and objection
You may at any time revoke your consent with future effect. Revocation of the consent does not affect the legality of any processing performed on the basis of such consent given up until the revocation thereof. In such cases as well, please contact our customer service and/or our data protection officer.
Insofar as the processing of your personal data is not based on consent given by you but on another legal basis, you can object to the data processing. Your objection will lead to a review and, if necessary, to termination of the data processing. You will be informed of the outcome of the review and – if the data processing is to be continued nonetheless – you will receive further information from us on why the data processing is admissible.
Data protection officer; contact
We have appointed an external data protection officer who supports us in data protection issues and who you can contact directly. If you have questions regarding our handling of personal data or if you require other information on data protection issues, please do not hesitate to contact our Data Protection Officer and his team:
If you are of the opinion that the processing of your personal data does not comply with this Privacy Statement or the applicable data protection provisions, you have the right to file a complaint with a supervisory authority. You can file a complaint with our data protection officer. Our data protection officer will review the matter and inform you of the outcome of the review.
Further information; amendments
Links to other websites
Our online service may contain links to other websites. Generally, these links are identified as such. We cannot control to what extent linked websites comply with the applicable data protection provisions. We therefore recommend that for other providers’ data protection statements, you refer to the information given on their respective websites.
Any revision of this Privacy Statement is identified by the date specified (see below). We reserve the right to amend this Privacy Statement at any time with effect for the future. Amendments will be made, among other things, in case of technical adjustments of the website or changes of the data protection laws. The Privacy Statement as amended from time to time is always made available directly through our website. We recommend obtaining information on any changes of this Privacy Statement on a regular basis.
This Privacy Statement was last revised in: May 2021